You’re just 3 steps away from the best in personalized video streaming…

 1

Choose the App you would like to install.

 

 

 

 

 2

Install the App.

 3

Open the App.
Follow the prompts in the App.

 

 

FAQs

What is Cloudkey?

Cloudkey helps video publishers secure, target and monetise their video content for their valued audiences. Cloudkey currently engineers and supports quality streaming Apps for hundreds of movie houses, video libraries and specialised content owners alike.

Do Apps Powered by Cloudkey cost me anything?

Apps Powered by Cloudkey are free to download and install. Access to some content is made available by payment of a once off access fee or by recurrent subscription.

How can I access content in the App?

Install the App on your preferred viewing device, register and then log in – its that easy. You only need to register once. Follow the registration steps in the App, or alternatively, from the welcome email you receive from the publisher

Can I download videos?

Apps Powered by Cloudkey offer streaming only access. Videos are stored and delivered in encrypted format and can only be played by a registered user on a device where the App is installed.

What internet speed do I need?

For streaming video it is generally recommended that you have a minimum internet speed of 1 Mbps. (the more the better) If you are not sure of your speed we recommend you to go to www.speedtest.net.

How do I get my App?

Download the App from Apple App Store or Google Play, or use the links above. PC and MAC application versions are also available.

Can I install my App on all my devices?

Cloudkey Apps can be installed on IOS 8.1+ devices and Android 4.2 + devices. Mac and PC apps are also available (check the desktop requirements from the install pack). You can install your App on as many devices as you like, but can only use 4 at any one time.

How do I set up my log in?

You can register directly follow your App, if you are not already registered. You can also register by following the links in your welcome email.

What if I forgot or need to change my password?

Password can be reset from the sign-in screen of your App by selecting “forgott password?”

What can I view my App on?

Cloudkey Apps can be installed on IOS 6.1+ devices and Android 4.1 + devices. Mac and PC apps are also available (check the desktop requirements from the install pack).

Can I watch videos available in my App over the web?

No. Apps Powered by Cloudkey are exclusively available via the App

Once I have purchased a video how many times can I watch it?

unless specifically stated by the Publisher there are no limitations to how many times you can watch a video from your Cloudkey powered app

I have a channel which is shown as “expired” – can I extend my period?

The App Publisher have the option of making a channel available for a limited period of time. If you wish to extend your viewing it may be possible to re-acquire or re-purchase the channel depending upon the channel setting selected by the Publisher.

Are there any limitations on the number of channels I can watch?

Your Cloudkey Video App can support viewing from any number of channels provided by the Publisher

I have an old Android device and can’t install the App – what do I do?

Unfortunately we are unable to support earlier versions to Android 4.1. We are currently working on possible solutions however it impossible to support over 100% of the 12,000 + Android devices currently available on the market

I have an old Apple device and cannot install the App - what do I do?

Apple are aggressively discontinuing support for earlier OS and legacy devices such as the Ipad 1. Sorry we have had to move with trend and build our Apps for the latest IOS devices

How can I get further support?

use the live chat help on the bottom of this page. If we are not there, leave a message and we will respond to you as soon as we are able.

© Cloudkey Technologies 2014